What data we collect
 

The personal data we collect from you includes:

• questions, queries or feedback you leave, including your email address if you contact bayviewcleaning.co.uk

• your postcode and address if you use a bayviewcleaning.co.uk form 

• your email address when you use our form

• how you use our emails - for example whether you open them and which links you click on

• your Internet Protocol (IP) address, and details of which version of web browser you used

• information on how you use the site, using cookies and page tagging techniques

 

Google Analytics processes information about:

• the pages you visit on bayviewcleaning.co.uk

• how long you spend on each bayviewcleaning.co.uk page

• how you got to the site

• what you click on while you’re visiting the site

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Why we need your data
 

We collect your personal data in order to:

• gather feedback to improve our services, for example our email alerts

• respond to any feedback you send us, if you’ve asked us to

• provide you with information about local services

• monitor use of the site to identify security threats

• monitor the performance of the site to identify inefficiencies and JavaScript errors

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What we do with your data
 

The data we collect may be shared with our technology suppliers, for example our hosting provider.
 

We will share your data if we are required to do so by law - for example, by court order, or to prevent fraud or other crime.

The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (Universal Analytics). We do not allow Google to use or share this data for their own purposes.
 

We will not:

• sell or rent your data to third parties

• share your data with third parties for marketing purposes

 

How long we keep your data
 

We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.
 

We will:

• keep your email data until you unsubscribe

• keep your feedback data for 2 years

• delete access log data which contain your IP address after 120 days
  
  
   

Your rights
 

You have the right to request:

• information about how your personal data is processed

• a copy of that personal data

• that anything inaccurate in your personal data is corrected immediately

You can also:

• raise an objection about how your personal data is processed

• request that your personal data is erased if there is no longer a justification for it

• ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with info@bayviewcleaning.co.uk.

Where your data is processed and stored

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to show our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

We may contact you to notify to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

Contact us or make a complaint
 

If you don’t want us to process your data anymore, please contact us at info@bayviewcleaning.co.uk or send us mail to: 54 Pellymounter Road, St Austell, PL254PX 

Changes to Policy 
 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.